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FAQs

🛒 FAQs for Buyers

1. Does it cost money to claim a deal? No! Browsing the marketplace, filtering deals, and submitting requests is 100% free for buyers.
2. How do I buy a product I see on the site? When you find a deal you want, click either Accept Offer or Interested and fill out the short contact pop-up. We will instantly send your details to the verified supplier, and they will contact you directly to finalise the transaction.
3. Do I pay for the products through your website? No. You will never be asked for your credit card details to claim a product on My Hospitality Pal. You pay the supplier directly once they contact you, allowing you to use your standard business purchasing processes (EFT, invoice, etc.).
4. What is the difference between "Accept Offer" and "Interested"?

  • Click Accept Offer if you are 100% ready to buy right now. This tells the system to reserve one unit of the supplier's limited stock just for you.

  • Click Interested if you like the deal, but need to ask the supplier a question about specs, delivery, or bulk sizing before you officially commit.

5. Why do deals have a 24-hour countdown timer? My Hospitality Pal is designed for fast-moving, urgent B2B inventory. Suppliers give us their absolute best bottom-line prices because the deals are strictly time-limited. If you see a deal you need, claim it before the timer runs out!
6. How does delivery or collection work? When you browse a deal, you will see if the supplier offers "Delivery", "Collection", or "Both". Once you claim the deal, you and the supplier will coordinate the exact logistics directly.
7. Can I filter deals only to show what is relevant to my business? Yes. You can use the dropdown filters at the top of the "Find a Deal" page to instantly sort the active marketplace by Product Category (e.g., Accommodation, Food & Beverage) or by Location (Province) or Product condition.

🏢 FAQs for Suppliers (Sellers)

1. How do I list a deal on the platform? Navigate to the "List Your Offer" page, fill in your product details, upload an image, and select your category. Once you submit the form and pay the upfront listing fee (R99.00) via our secure checkout, your deal will be sent to our admin team for a quick quality-control review before going live.
2. How much does it cost to sell on My Hospitality Pal? We use a performance-based pricing model. There is a small upfront Listing Fee (R99.00) to publish your deal. After that, you only pay a Lead Generation Fee (View detailed rates on the List Your Offer  page)  when a buyer actually requests to connect with you.
3. How and when do I pay for my leads? You don't need to pay for leads upfront. When a buyer claims your deal, the lead fee is securely logged into your private backend account. At the end of the campaign, we will send you a single, consolidated bill & a payment link for the leads you received. 
4. How do I receive my Leads? When a buyer interacts with your deal, an automated Lead Notification Email is sent instantly to the email address associated with your account. This email contains the buyer’s contact details and the specific nature of their inquiry, allowing you to follow up immediately. Keep an eye out in your SPAM folder, as some of the emails might end up there.
5. What is the difference between an "Accept Offer" lead and an "Interested" lead?

  • Accept Offer: The buyer has a high intent to purchase immediately. When they click this, the system automatically deducts one unit from your available stock to reserve it for them. This carries a standard lead fee.

  • Interested: The buyer wants the product, but may have questions or need to discuss terms before committing. This does not deduct your stock and is billed to you at a lower, discounted lead fee.

6. How do I get paid for my products? My Hospitality Pal is a lead-generation marketplace, not a payment processor for physical goods. When you receive a lead notification email, you will contact the buyer directly to arrange the final payment, invoicing, and delivery according to your own business practices.
7. I just paid for my listing, but why isn't it showing up on the website? To maintain a high-quality, trusted marketplace for our buyers, all new deals go through a strict "Double Lock" system. Once your payment clears, our admin team quickly reviews your listing for accuracy. Once approved, it goes live, and the 24-hour countdown begins.
8. What happens when my "Units Available" reaches zero? Our system automatically tracks your inventory based on the number of "Accept Offer" clicks you receive. Once your stock hits zero, your deal will automatically show as "Sold Out", so you don't receive angry calls from buyers you cannot fulfill.
8. Can I list new deals if I have an outstanding invoice? No, we operate on a good-faith principle. If we have sent you credible leads and the lead generation bill has not yet been settled, we will not approve any new deals submitted to the platform until payment has been received.

🛒 FAQs for Customers (Buyers) 1. Does it cost money to claim a deal? No! Browsing the marketplace, filtering deals, and submitting requests is 100% free for buyers. 2. How do I buy a product I see on the site? When you find a deal you want, click either Accept Offer or Interested and fill out the short contact pop-up. We will instantly send your details to the verified supplier, and they will contact you directly to finalise the transaction. 3. Do I pay for the products through your website? No. You will never be asked for your credit card details to claim a product on My Hospitality Pal. You pay the supplier directly once they contact you, allowing you to use your standard business purchasing processes (EFT, invoice, etc.). 4. What is the difference between "Accept Offer" and "Interested"? Click Accept Offer if you are 100% ready to buy right now. This tells the system to reserve one unit of the supplier's limited stock just for you. Click Interested if you like the deal, but need to ask the supplier a question about specs, delivery, or bulk sizing before you officially commit. 5. Why do deals have a 24-hour countdown timer? My Hospitality Pal is designed for fast-moving, urgent B2B inventory. Suppliers give us their absolute best bottom-line prices because the deals are strictly time-limited. If you see a deal you need, claim it before the timer runs out! 6. How does delivery or collection work? When you browse a deal, you will see if the supplier offers "Delivery", "Collection", or "Both". Once you claim the deal, you and the supplier will coordinate the exact shipping logistics directly. 7. Can I filter deals to only show what is relevant to my business? Yes. You can use the dropdown filters at the top of the "Find a Deal" page to instantly sort the active marketplace by Product Category (e.g., Accommodation, Food & Beverage) or by Location (Province/City).

🏢 FAQs for Suppliers (Sellers) 1. How do I list a deal on the platform? Simply navigate to the "List Your Offer" page, fill in your product details, upload an image, and select your category. Once you submit the form and pay the upfront listing fee (R99.00) via our secure checkout, your deal will be sent to our admin team for a quick quality-control review before going live. 2. How much does it cost to sell on My Hospitality Pal? We use a performance-based pricing model. There is a small upfront Listing Fee (R99.00) to publish your deal (which varies slightly based on the product category). After that, you only pay a Lead Generation Fee when a buyer actually requests to connect with you. 3. How and when do I pay for my leads? You don't need to pay for leads upfront. When a buyer claims your deal, the lead fee is securely logged into your private backend account. At the end of the campaign, we will send you a single, consolidated invoice for the leads you received. 4. What is the difference between an "Accept Offer" lead and an "Interested" lead? Accept Offer: The buyer has a high intent to purchase immediately. When they click this, the system automatically deducts one unit from your available stock to reserve it for them. This carries a standard lead fee. Interested: The buyer wants the product but may have questions or need to discuss terms before committing. This does not deduct your stock and is billed to you at a lower, discounted lead fee. 5. How do I get paid for my products? My Hospitality Pal is a lead-generation marketplace, not a payment processor for physical goods. When you receive a lead notification email, you will contact the buyer directly to arrange the final payment, invoicing, and delivery according to your own business practices. 6. I just paid for my listing, but why isn't it showing up on the website? To maintain a high-quality, trusted marketplace for our buyers, all new deals go through a strict "Double Lock" system. Once your payment clears, our admin team quickly reviews your listing for accuracy. Once approved, it goes live, and the 24-hour countdown begins. 7. What happens when my "Units Available" reaches zero? Our system automatically tracks your inventory based on the number of "Accept Offer" clicks you receive. Once your stock hits zero, your deal will automatically show as "Sold Out", so you don't receive angry calls from buyers you cannot fulfill. 8. Can I list new deals if I have an outstanding invoice? We operate on a good-faith principle. If we have sent you credible leads and the lead generation invoice has not yet been settled, we will not approve any new deals submitted to the platform until payment has been received

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